Quality Policy and Statement
June 2008
Island Group operates a Quality Management System which complies
with the requirements of ISO 9001:2000 for the following scope:
Island Group has established a documented and fully maintained
quality management system and continually improves its effectiveness
in accordance with the requirements of this International Standard.
The Island Group Quality Programme aims to:
Underpin our ability to exceed the expectations of our customers
by consistently providing a service that meets their functional
requirements, delivering and supporting them in a timely, professional
manner and involving them in future product directions and
improvement decisions.
Help us make Island Group a rewarding place to work by also involving
all staff in the success of the business through quality objectives
and developing a commercial awareness by understanding how quality
at all levels impacts on business performance.
Assist us in maintaining market and investor confidence by building
value through business performance, and locking in that value by
retaining the goodwill of our brand and the loyalty of our staff,
partners and customers.
Further objectives include:
1.
Improvements in customer satisfaction
2.
Reduction in the number of Non-conformance's
3.
Reduction in the number of Customer Complaints
4.
Repeat Custom
Compliance with relevant regulatory and industry standards
5.
The efficiency of the quotation process
6.
Staff turnover
7.
Absenteeism
8.
To maintain our ISO 9001:2000 certification
Through customer feedback and the use of trend analysis, the company endeavours to maintain a culture of continuous improvement of its services, people and processes.